Terms of Reservation

Ada & Alex Oy complies with the hotel operations, the following terms and conditions for reservations, payment and cancellations. Terms are binding on both parties when the client has confirmed.

1 . Reservation and Payment

Reservation, as well as oral / phone or in writing made, is irrevocable from the moment of reservation.

2. Cancellation

The customer may cancel a reservation without any charge if the booking is for more than 30 days. Later cancellation Ada & Alex Oy is entitled to recover 30% of the original reservation in accordance with the price. If a cancellation is made after the due date, or closer than 14 days prior to the beginning of the reservation, we are entitled to charge the entire amount of the originally booked. If the booking date is to be changed, it shall be deemed to cancel a previous reservation and making a new.

3. Ada & Alex Oy  Right to Cancel Reservation

In case of force majeure (force majore) Ada & Alex Oy is obliged to inform the customer as soon as possible of the cancellation. The customer is then entitled to reimbursement of the payments back. Ada & Alex Oy has the right to cancel the booking if the client has not complied with the terms of payment.

4. Key Delivery and Cleaning

The key will be delivered according to agreement. On the departure day the key is left on the table in the locked apartment, unless otherwise agreed. The apartment is available on the same day at 15 pm and after it is handed over to the day of departure by 12 am, unless otherwise agreed. Apartment will be handed over to the customer cleaned.

5. Damages and Remedies Missing Items

The customer is responsible for the property in the apartment during the rental. The customer is obliged to pay Ada & Alex Oy apartment or its contents for any damage caused, including extra need of cleaning service. Similarly, the customer is obligated to pay the apartment lost movable property. Lost key Ada & Alex Oy is entitled to charge all the costs of switching the keys (350€/2018) and € 100 compensation for the extra work.

6. Number of People

Apartment may not be used by more people than has been reported in the booking situation.

7. Complaints

All complaints regarding the reservation or condition of the apartment shall immediately inform the Ada & Alex Oy Hetteikkö 15, 40 250 Jyväskylä, phone 0400-597072.

8. Smoking and  Pets

Smoking is prohibited in all apartments inside. Unauthorized smoking indoors Ada & Alex Oy is entitled to recover 200 € fee ventilation. Bringing a pet is always to be agreed separately.